Benefits:

Commission
Bonus based on performance
Employee discounts
Free uniforms

About the Role

Icebox Cryotherapy Studios is hiring an in studio Sales Specialist for our Buckhead and Alpharetta studios to own the lead pipeline from first inquiry to booked client. You will split your time between the two studios, converting leads in person, by phone and text. When you are at one studio, you make sure the lead at the other studio is ready to convert every lead coming in buy coaching and educating the team.

Icebox is a premium cryotherapy and wellness brand. Our studios offer Whole Body Cryotherapy, CryoFacials, Localized Cryotherapy, Red Light Therapy, CryoTherma body contouring, and personalized Peptide Therapy through our partnership with P3. Our clients come to us to recover faster, perform better, and age smarter. This role is for someone who loves connecting with clients, educating on services, and understands how people buy esthetics and spa wellness services.

Key Responsibilities

Lead management

Respond quickly to every new inbound lead from web forms, social media, ads, phone, and email
Qualify leads by goals, budget, timeline, and the right service or package
Keep every lead, call, and note accurate and current in our sales and CRM software
Organize the pipeline by stage so no lead goes cold or gets lost

Conversions and bookings

Make outbound and inbound sales calls following approved scripts and talk tracks
Educate prospects on Icebox services, packages, and memberships, and match them to the right solution
Book first visits and consultations directly into studio schedules
Process Peptide Therapy inquiries and guide qualified clients to begin their P3 evaluation
Handle objections with confidence and close sales by phone, text, and emails.

Follow up

Run consistent follow up sequences for new leads, missed calls, no shows, and undecided prospects
Reach out to past and lapsed clients to rebook and renew memberships
Follow up after first visits to convert intro clients into packages and memberships

Two studio coverage: Buckhead and Alpharetta

Work on site at both studios on a set weekly rotation, greeting walk ins, giving tours, and closing sales in person
When at one studio, make sure the Lead Wellness Coordinator at the other studio is ready to convert that day's incoming leads and be available for questions or support.
Brief each studio Lead Wellness Coordinator before their shift on new leads, booked first visits, current offers, and scripts
Coach front desk and studio staff on scripts, objection handling, and follow up so both locations convert at the same level
Check daily that every lead at both studios has been contacted, logged, and moved to the next step

Studio services and housekeeping

Deliver studio services after completing Icebox training, including Whole Body Cryotherapy, Localized Cryotherapy, and Red Light Therapy sessions
Check clients in and out, explain what to expect before each session, and follow all safety and service protocols
Keep treatment rooms, the Icebox, red light beds, lobby, and restrooms clean, stocked, and guest ready throughout the day
Launder and restock towels, robes, socks, gloves, and other client supplies
Complete opening and closing checklists, including equipment checks and cleaning logs
Report any equipment issues or supply needs to the studio lead right away

Studio coordination and reporting

Hand off booked clients to studio teams with clear notes on goals and expectations
Share feedback from prospects with leadership to improve offers, scripts, and marketing
Report weekly on lead volume, contact rate, bookings, revenue and conversion rate

Qualifications

Required

2+ years in phone sales, inside sales, or client booking, ideally in esthetics, med spa, spa, or wellness business
Strong phone presence: warm, clear, confident, and persuasive
Hands on experience with sales or CRM software (such as HubSpot, GoHighLevel, Salesforce) and booking platforms (such as Mindbody, Zenoti, Boulevard)
Working knowledge of esthetics and spa wellness services, and how clients research and buy them
Proven ability to follow scripts while still sounding natural and personal
Organized and self directed, able to manage two locations leads and one shared pipeline.
Clear, professional writing for text and email follow up

Preferred

Background as an esthetician, spa coordinator, or front desk lead in a wellness setting
Familiarity with cryotherapy, red light therapy, or peptide therapy
Experience selling memberships and multi visit packages, and coaching front desk teams to close
Track record of hitting monthly booking or revenue targets

Compensation: $17.00 per hour

Icebox Cryotherapy Studios is a fast-growing franchise company revolutionizing cold therapy. Our innovative studios specialize in athletic recovery, pain management, wellness, and skin health. With a sophisticated and sleek brand, our studio environment creates a modern and upscale spa-like experience. We believe in simplicity, offering a minimalistic service menu focused on cutting-edge cold treatments. At Icebox, we pride ourselves on being approachable and inclusive, thereby attracting and catering to a diverse customer base. Icebox is on a mission to create healthier and happier communities, one freeze at a time!

_{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Icebox Cryotherapy Studios Corporate.}

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